top of page

Shipping & Returns

Shipping Policy

At Solar Threads, we are committed to providing a smooth and reliable shipping experience for our customers. We want to ensure that your orders arrive in a timely and safe manner. Below is an outline of our shipping policy using Royal Mail for all UK-based orders.

​

Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays).

  • You will receive an email notification once your order has been dispatched, along with tracking details (where applicable).

​

Shipping Methods and Costs

We use Royal Mail for all UK deliveries, offering a range of services to suit your needs:

  • Standard Delivery (Royal Mail 2nd Class)

    • Estimated delivery: 2-4 business days

    • Cost: £2.50 (free for orders over £70)

​

Shipping costs will be calculated at checkout based on your order value and delivery method selected.

​

Delivery Times

  • Orders are typically delivered within the specified time frame, depending on the delivery method chosen and your location.

  • Please note that delivery times are estimates provided by Royal Mail. While most orders arrive on time, delays can occur during busy periods, such as holidays, or due to unforeseen circumstances. We appreciate your patience.

​

Tracking Your Order

For all tracked services, we will provide you with a tracking number once your order has been dispatched. You can track the progress of your delivery via the Royal Mail website.

​

Shipping Restrictions

  • We currently only ship within the UK.

  • Unfortunately, we do not ship to PO Boxes or BFPO addresses.

​

Missed Deliveries

If you're not at home to receive your parcel, Royal Mail will leave a "Sorry You Were Out" card with details on how to collect your package or rearrange delivery. Please follow the instructions on the card to ensure you receive your order.

​

Lost or Damaged Parcels

While we make every effort to ensure your order arrives in perfect condition, in the rare event that your parcel is lost or damaged during shipping:

  • Lost Items: If your item has not arrived within 10 business days of dispatch, please contact us, and we will investigate with Royal Mail. We will either issue a replacement or a refund, depending on the circumstances.

  • Damaged Items: If your item arrives damaged, please contact us within 48 hours of receiving your parcel with a photo of the damage. We will arrange a replacement or refund, as appropriate.

​

Return and Exchange Policy

We accept returns and exchanges within 30 days of receiving your order, provided the items are in their original condition and packaging. Please refer to our Returns Policy for full details.

​

Customs and Import Duties

For UK orders, there are no customs duties or import fees. All prices are inclusive of VAT.

​

Contact Us

If you have any questions or concerns about your order, shipping, or delivery, please do not hesitate to contact us. We’re here to help!
 

Returns & Refund Policy

At Solar Threads, we are committed to providing high-quality products and ensuring our customers are fully satisfied with their purchases. If you need to return or exchange an item, we’re here to assist you.

​

Right to Cancel - 30-Day Return Window

  • You have the right to cancel your order and return the goods within 30 days from the day after you receive them, in accordance with your statutory rights under the Consumer Contracts Regulations 2013. You do not need to provide a reason for the return.

  • If you cancel your order, you will be entitled to a full refund, including the cost of standard delivery, within 14 days of us receiving the returned item(s).

  • The return window extends to 30 days from the day after you receive your order, after which you will no longer be entitled to a refund, though exchanges may still be possible depending on the circumstances.

​

Eligibility for Returns

To be eligible for a return or exchange, the item must meet the following criteria:

  • Unused and unworn

  • In original condition with all labels attached

  • In the original packaging (where applicable)

  • Accompanied by proof of purchase (order confirmation, receipt, or invoice)

Please note: Items showing signs of wear, damage, or misuse are not eligible for return.

​

Return Options

We offer the following options if you wish to return an item:

  • Refund: A full refund for non-defective items returned within the 30-day period.

  • Exchange: If you'd like a different size, colour, or style.

  • Store Credit: If you prefer to receive a credit to your account for future purchases.

Refunds will be issued to the original payment method used for the purchase.

​

Faulty or Damaged Items

If you receive an item that is defective or damaged on arrival, or if we sent you an incorrect item, please contact us immediately. In this case, you are entitled to a full refund, replacement, or repair, as per your choice. We will also cover the return shipping costs for faulty or incorrect items.

Under UK law, you have the right to reject faulty goods within 30 days of receiving them, at which point you are entitled to a full refund.

​

Return Shipping Costs

  • If you are returning an item because you’ve changed your mind (i.e., the item is not faulty or damaged), you will be responsible for the cost of return shipping.

  • If the item is faulty or we have made an error with your order, we will cover the return shipping costs.

​

Processing Time

Once we receive your return and confirm that the item meets the return requirements, we will process your refund, exchange, or store credit. This will be completed within 14 days of receiving the returned item.

Refunds will be made to the original payment method used for the purchase. If you opted for store credit or an exchange, this will be processed immediately after approval.

​

Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products (e.g., caps with custom embroidery or personalization)

  • Final sale items (e.g., products marked as "non-returnable" or "clearance" items at the time of purchase)

  • Hygiene products, if unsealed (e.g., headwear or accessories that have been worn or used)

  • Promotional or discounted items, unless defective or incorrect

Please check the product description carefully to ensure the item is not excluded from returns before purchase.

​

How to Start a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact us with the subject "Return Request."

  2. Provide your order number and the reason for return.

  3. We will send you instructions on how to return the item, including the return address.

  4. For exchanges, please include the item you wish to exchange for (size, colour, or style).

​

Your Statutory Rights

This policy is in addition to your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. These laws ensure that you have the right to return defective or misrepresented products and request a refund, repair, or replacement.

bottom of page